Technical Communication Program Manager

Medtronic • Minneapolis, MN

8h • Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This position will be based in Mounds View, MN. We are seeking a Program Manager to lead AI-enabled and process improvement initiatives within CV Technical Communications. This role will focus on modernizing how technical content is created, managed, reviewed, and delivered by leveraging AI, automation, and scalable process design. You will work closely with technical writers, Tech Comm Operations, cross functional partners and leadership to drive measurable improvements in efficiency, quality, compliance, and time-to-market.

Requirements

• Requires a Baccalaureate degree
• Minimum of 5 years of program management experience
• Or an advanced degree with a minimum of 3 years of program management experience
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Medical Device industry experience preferred
• Proven ability to manage cross-functional stakeholders and complex dependencies.
• Experience applying AI/ML, automation, or advanced analytics to content, documentation, or knowledge management.
• Experience in regulated industries (e.g., medical devices, life sciences, aerospace).
• PMP, PgMP, Agile, Lean, or Six Sigma certification.
• Strong data-driven mindset with experience defining and tracking KPIs.
• Program leadership and strategic thinking
• Clear communication with technical and non-technical audiences
• Change management and stakeholder engagement

Responsibilities

• Lead a portfolio of AI, automation, and process improvement projects supporting technical communications (e.g., instructions for use, service manuals, labeling, and digital content).
• Define program vision, roadmap, success metrics, and dependencies aligned with business and compliance objectives.
• Manage project timelines, scope, risks, and budgets.
• Provide clear executive-level reporting on progress, outcomes, and value realization.
• Analyze current-state technical communication workflows to identify inefficiencies, bottlenecks, and quality risks.
• Lead continuous improvement initiatives to streamline authoring, review, approval, and publishing processes.
• Facilitate workshops, design sessions, and change impact assessments.
• Develop and execute change management strategies to support adoption of new tools, processes, and ways of working.
• Gather user feedback and continuously refine solutions based on real-world usage.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values.
• We recognize their contributions.
• They share in the success they help to create.
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level