Dealer Technical Communication Specialist

Percepta•Dearborn, MI

3h•Hybrid

About The Position

We are seeking a highly organized, automotive-industry professional to serve as the primary liaison and coordinator for the Dealer Warranty Admin Panel. This dual-impact role requires a blend of strategic communication and high-level logistical management. You will own all communications to the Warranty Admin Panel and develop technical communication initiatives that drive dealer engagement and operational efficiency. The ideal candidate will manage SE&O (Service Engineering & Operations) requests, ensuring that clear, engaging, and accurate content is delivered to our dealer network while maintaining the infrastructure for our monthly panel reviews.

Requirements

Bachelor’s degree in Communications, Business Administration, Automotive Technology, or a related field. Or equivalent work experience
Experience: 7+ years of professional experience in administrative coordination, technical writing, or dealer operations.
Industry Knowledge: Prior experience within the Automotive industry is required; a background in service engineering, warranty, or dealer relations is highly preferred.
Proven Track Record: Demonstrated experience managing complex logistics (travel, events, or large meetings) and authoring professional-grade communications for a wide audience.
Organizational Excellence: Proven ability to manage multiple moving parts, from calendar invites to complex travel itineraries. Comfortable with timing plans and drive-for-results attitude. Ability to work independently, partnering directly with the client and other Ford team members as needed
Technical Proficiency: Comfortable hosting virtual meetings and managing presentation software (PowerPoint, etc.).
Communication: Strong interpersonal skills to interface with various levels of leadership and external vendors. Excellent written communication skills with keen attention to spelling, grammar, punctuation, formatting. Exceptional verbal communication skills with the ability to simplify and articulate complex processes with professional tone and patience
Attention to Detail: High precision in managing travel dates, meeting agendas, and material accuracy.
Collaboration: Strong collaboration skills to work in a team environment with deadlines. Strong cross functional teamwork.
Microsoft Office Proficiency (Word/Excel/PowerPoint/Teams/Sharepoint/Project)

Responsibilities

Author / proofread / edit dealer technical communications
Oversee communication calendars and assist in executive communication planning
Collaborate with internal departments to ensure consistent messaging
Coordinate Technical Governance meeting agendas, communications, and deliverables
Manage internal Search and Rescue
Meeting Coordination & Hosting: Serve as the primary lead for the coordination of monthly Warranty Admin Panel meetings, utilizing both in-person and virtual formats.
Manage all meeting logistics, including room bookings, audio-visual setup, and virtual platform management (e.g., Webex, Microsoft Teams, or Zoom). Ensure a professional environment by hosting sessions and troubleshooting any real-time technical or logistical issues.
Materials & Documentation: Collaborate with stakeholders to gather, organize, and format presentation materials and data decks. Ensure all participants have access to necessary documentation and agendas prior to the start of each session.
Travel & Logistics Management: Act as the central point of contact for all panel-related travel. Coordinate accommodations and travel itineraries, including booking flights, securing hotel accommodations, and organizing ground transportation. Facilitate group activities or off-site logistics associated with in-person panel meetings to ensure a cohesive experience for all attendees.