Technical Clerk II, Advising

Tennessee Board of Regents•Knoxville, TN

1d•Onsite

About The Position

The overall purpose of this job is to provide front line support for the Advising office by answering phone, assisting students, and directing inquiries. Supports advisors with scheduling, student record preparation, and general administrative tasks while helping maintain office operations and resources.

Requirements

High School Diploma and 5 years of customer service or call center experience required, or an Associate’s degree from an accredited institution and 3 years of customer service or call center experience, or a Bachelor’s degree from an accredited institution and 2 years of customer service or call center experience.
Computer software such as Word, Excel and PowerPoint; familiarity with Access; MS360 and windows; Any Customer relation management software; multi-line phones
Must possess excellent communication, analytical thinking and problem-solving skills.
Must be able to work independently, making confident decisions, as well as serving as a team player.
Ability to manage several tasks throughout the day as well as answer phones and greet students;
Proficiency in Microsoft Outlook, Excel, and Access; Adobe Acrobat; and previous experience with Student Information systems and scheduling software.
Use of Cisco phone system.
Ability to quickly learn new systems.
Ability to multitask effectively; and prompt decision making skills are needed.
Able to engage in the college’s mission, vision, and values.

Responsibilities

Provide support to the advising office and serve as the first contact for the Advising Center at Hardin Valley including answering student questions, routing students appropriately, answer the Advising office phone; manage the walk-in que; provide appointment scheduling support for advisors.
Assist with the advisor assignment process in Banner 9; maintain the advisor change list; provide support to the advisors including reviewing student records for advising readiness.
Maintain information contained in the SharePoint site; check for accuracy and accessibility; know accessibility protocols; assist with accessibility protocols for advising materials and presentations.
Use the various software systems needed to schedule appointments, meetings, and transfer events; contact students on behalf of advisors for scheduling changes; create appointments in Navigate.
Assist the director with various office tasks including scheduling meeting rooms, accessibility protocols for documents and website; initiate purchase orders in PelliBiz; organize and maintain the advising office area; document needs and other general office tasks; schedule rooms for advising meetings and trainings.
Provide phone and Hardin Valley reception area support to the Advising office as well as any adjacent office supported by the waiting area along with routing students to the appropriate appointment.

Benefits

Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
Wellness Incentive Program, if enrolled in health plan
Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
Employee Assistance Program
Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
Employee Discount program with over 900+ companies
14 Paid Holidays/Year Includes paid days off the last week of December
Sick Leave Bank
Longevity Pay
Many opportunities for professional development