Technical Claim Manager-Design and Miscellaneous Professional Liability (hybrid)
About The Position
Join RLI’s Professional Services Group (PSG) as a Technical Claim Manager, where you’ll handle complex, multi-party professional liability matters involving architects, engineers, surveyors and other miscellaneous professionals. You’ll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We’re looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI’s reputation for technical excellence and proactive claims handling.
Requirements
- Typically requires a bachelor’s degree in business administration, insurance, or a related field and 6+ years of relevant legal or insurance related experience or Juris Doctorate with relevant insurance defense litigation experience.
- Meaningful experience handling claims under professional liability policies.
- The ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
- Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
- Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.
Responsibilities
- Proactively handle professional liability claims involving design and miscellaneous professional matters.
- Employee will handle both litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
- Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
- Complete timely investigation of claims and post appropriate reserves.
- Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
- Handle claims in accordance with RLI's Best Practices.
- Resolve claims in timely manner to an effective outcome.
- Travel to and attend mediations and/or settlement conferences as warranted.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
