Sr Specialty Claim Consultant -Professional Liability

The Hanover Insurance Group•Itasca, IL

1d•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our specialty claims team is currently seeking a Sr. Specialty Claims Consultant to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time/Exempt role Position Overview: Fully responsible for the coverage analysis investigation, evaluation, negotiation, and resolution of miscellaneous professional liability claims including but not limited to real estate agents, property managers, title agents, insurance agents, and others) with exposures up to $5M. The claims could originate anywhere in the country. In this role you will:

Requirements

Typically has 6-10 years professional experience
Bachelor’s degree or equivalent experience.
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed confident and timely manner
Maintains constructive working relationships despite differing perspectives Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups.
Demonstrates ability to win concessions without damaging relationships
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes regulations and case law
Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.
Proficient in MS Office Excel Word Internet etc.
Proficient using Claims systems (i.e. CSS PMS etc.)
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work hours in excess of 40 hours per week
Ability to work in a fast paced changing or stressful environment
Ability to perform work in a noisy/loud work environment
Ability to operate a motor vehicle

Responsibilities

Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
Possesses a high and extensive level of technical knowledge and skills including product and industry.
Negotiate settlements mitigate losses and control expenses on our company’s largest losses.
Maintain a high level of communication with leadership.
Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
May co-adjust cases to facilitate learning and to impact file.
Recognized as the company consultant in a field providing technical guidance assistance and training to lower level associates.
May be subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses.