Technical Business Systems Analyst III

Daimler Truck • Detroit, MI

22h • $104,000 - $133,000 • Hybrid

About The Position

This position serves as the technical point of contact for IT Integration supporting manufacturing efficiency initiatives and the deployment of new manufacturing equipment. The role provides hands on support for the Manufacturing Execution System and leads IT Integration activities with local Controls teams as well as external machine suppliers. At DTNA, people are our most valuable asset. We are committed to our Great Leadership Behaviors and continuously strive to strengthen our culture. We emphasize not only what we accomplish, but how we accomplish it. Success comes from teams that operate with inclusivity, empathy, and strong collaboration Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $104,000 – $133,000 USD Pay offered dependent on knowledge, skills, and experience. Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Planning, scheduling, facilitating change rollouts with the business while taking the primary role of implementation and status updates, start-up support to guarantee to impact to productions lines as a by-product Active role in bug fix implementation, resolution, rollback, that are the result of previous changes that require additional updates Project involvement with commissioning, which would include participation and taking a lead role in various aspects of planning, implementation, validation, problem resolution and facilitation with remote support activities, and generating proper documentation and providing training at final release to the end user A secondary role of providing 2nd and 3rd level support for services and applications, as assigned and help with the restoration of service disruption Analysis of root cause and development of solutions and workarounds Follow ITIL principles for all application and operational management tasks Capable of building trustworthy relationships with stakeholders, anticipating and proactively resolving conflicts, and managing expectations with respect to IT topics Knowledge You Should Bring Bachelor’s degree in Computer Science, Management Information Systems or related field – experience in lieu of Degree will be considered 5-7+ years of experience implementing and supporting Manufacturing Execution Systems, SCADA Systems and other industrial IT tools Strong interpersonal skills and the ability to lead cross functional project teams Ability to communicate effectively with both technical and non technical audiences Exceptional Candidates Might Have Hands on experience with the Detroit MES System (SISAM) Experience working with industrial Control systems SQL DB and Query expertise ITIL certification or experience Experience leading technical project teams Experience working in a global matrix organization Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Detroit, MI US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935. SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems or related field – experience in lieu of Degree will be considered
• 5-7+ years of experience implementing and supporting Manufacturing Execution Systems, SCADA Systems and other industrial IT tools
• Strong interpersonal skills and the ability to lead cross functional project teams
• Ability to communicate effectively with both technical and non technical audiences

Nice To Haves

• Hands on experience with the Detroit MES System (SISAM)
• Experience working with industrial Control systems
• SQL DB and Query expertise
• ITIL certification or experience
• Experience leading technical project teams
• Experience working in a global matrix organization

Responsibilities

• Planning, scheduling, facilitating change rollouts with the business while taking the primary role of implementation and status updates, start-up support to guarantee to impact to productions lines as a by-product
• Active role in bug fix implementation, resolution, rollback, that are the result of previous changes that require additional updates
• Project involvement with commissioning, which would include participation and taking a lead role in various aspects of planning, implementation, validation, problem resolution and facilitation with remote support activities, and generating proper documentation and providing training at final release to the end user
• A secondary role of providing 2nd and 3rd level support for services and applications, as assigned and help with the restoration of service disruption
• Analysis of root cause and development of solutions and workarounds
• Follow ITIL principles for all application and operational management tasks
• Capable of building trustworthy relationships with stakeholders, anticipating and proactively resolving conflicts, and managing expectations with respect to IT topics

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level