Business Systems Analyst III
About The Position
The Business Systems Analyst plays a critical role in bridging the gap between business needs and technology solutions. They gather requirements, document needs, design solutions, and oversee the implementation of new or updated software to increase efficiency, boost profitability, and ensure systems align with business goals. Key tasks include analyzing and evaluating business processes and data, communicating with different stakeholders across departments, creating process flows and documentation, and performing testing to ensure solutions work as intended. Lastly, this role should perform all responsibilities in accordance with ICM’s corporate values of Innovation, Ownership, Humility, Collaboration, and Stewardship.
Requirements
- Bachelor’s degree in management information systems, computer science, accounting, finance or a related field required.
- 7 years’ experience in IT systems business analysis, systems analysis, or a related role with a minimum of 3 years focused on ERP, financial systems or financial reporting, OR 4 years working in IT business systems analysis and a minimum of 3 years working as an accountant within an ERP.
- 1+ years of experience working in an IT helpdesk setting managing tickets.
- Proven ability to thrive in a fast-paced, deadline-driven environment.
- Must have basic working knowledge of the following applications: Teams, OneDrive, SharePoint Online, Power BI/ Power Platform, Planner, Fabric and other apps
- Must have advanced level working knowledge of excel and visio, and basic data analysis and process mapping skills
- Azure Dev Ops working knowledge
- Must have experience conducting business process related meetings, requirements gathering, process mapping and documentation. Documentation will range from user guides to technical documentation – the resource will be required to complete all types of documentation.
- Must have working knowledge of SQL
- Must possess valid driver’s license with no restrictions
Nice To Haves
- PMP certification preferred
- CPA preferred
- 1 year helpdesk experience preferred
- Role may require limited on-call and/or after-hours support
- Occasionally lifting of up to 25 pounds
- Role may require up to 10% Travel (remote site visits and/or conferences & training)
- May also include international travel
Responsibilities
- Work closely with business units and stakeholders to gather, document, and analyze requirements for new systems or enhancements to existing systems.
- Evaluate business processes, anticipate needs, and uncover areas for improvement.
- Develop detailed business and functional requirements, process maps, and workflow diagrams.
- Coordinate with team members and end users to design, test, and implement technology solutions that align with business goals within assigned deadlines.
- Facilitate meetings between stakeholders and technical teams to ensure clear understanding and alignment.
- Perform data analysis to support business decision-making and system enhancements, including cost benefit/ROI analysis.
- Assist in quality assurance testing and user acceptance testing for new systems or system changes.
- Prepare training materials and conduct user training sessions as needed.
- Monitor system performance and resolve issues submitted via ticket.
- Stay updated with industry trends, best practices, and emerging technologies relevant to business systems analysis
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
