SoftPro-posted 11 days ago
Full-time • Mid Level
Hybrid • Raleigh, NC

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina. SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule. SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012 ! What are we looking for? Want to help us expand our next generation cloud native software solutions? If yes, SoftPro is seeking a Technical Business Analyst for our SaaS Team. The Technical BA is responsible for gathering, defining, and supporting requirements, and assisting development teams with transforming those requirements into innovative designs. This position is located in our Raleigh, NC office. This is a hybrid position, with a requirement to be in the office 2-3 days a week.

  • Gather and document requirements
  • Work with customers and stakeholders to document business requirements
  • Review technical documentation needed for development and translate them into functional specs
  • Assist the team in determining technical readiness of customer partners (if applicable)
  • Work with the product owner in creating user stories and determining project schedules
  • Contribute to product direction and feature set
  • Communicate requirements to others
  • Document business process flow, use cases, and functional requirements
  • Create working mockups to help convey proposed product design to the stakeholders
  • Organize and lead presentations with development teams to communicate requirements
  • Work with development teams to effectively translate business needs into creative software solutions
  • Work with the business on production bugs, helpdesk tickets and user training to ensure proper and optimal usage of our integrations
  • Verify resulting products meet customer needs
  • Validate that completed product solutions meet the requirements and expectations
  • Work with development teams to make sure products meet customer quality expectations
  • Work with the technical documentation writer to ensure the accuracy of installation and user guides
  • Serve as a subject matter expert for your product areas
  • Troubleshoot software, identify root causes, and propose solutions
  • Conduct product demonstrations to internal and external customers
  • Collaborate with the teams implementing products
  • Keep abreast of new technologies and process innovation within our industry
  • Look for ways to innovate within your product areas
  • Work collaboratively and cohesively with all team members
  • Some travel required
  • 5+ years as a Technical Business Analyst (or equivalent role)
  • Excellent verbal and written communication with customers, dev teams, and executive management
  • Strong technical aptitude, including proficiency with SQL, command line interfaces, and data interchange formats (XML, JSON)
  • Familiarity with API integrations (REST, SOAP)
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Must be detail-oriented, highly organized and results-driven
  • Experience documenting user requirements
  • Title or escrow experience within large organizations strongly preferred
  • Experience with MS Azure DevOps or similar tools
  • Experience writing user stories and working within an agile development environment preferred
  • comprehensive health benefit offerings (medical, dental, vision, disability, etc.)
  • 401k and Employee Stock Purchase Plans with company matching
  • generous paid vacation time
  • paid parental leave
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