Technical Business Analyst

‎ConnectWise•Tampa, FL

22h•Hybrid

About The Position

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.

Requirements

Ability to work independently on projects and processes with general supervision.
Ability to situationally adapt and understand new technology/processes.
Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences.
Must be detail oriented, strong analytical, people and documentation skills.
Well-versed in both Agile and waterfall methodologies, as well as SCRUM.
Must understand how to communicate difficult/sensitive information tactfully.
Ability to work on multiple priorities and/or projects simultaneously.
Problem-solving abilities and the ability to meet reasonable deadlines.
Strong team player with the ability to build positive and collaborative relationships within the organization.
Familiar with relational database concepts, and client-server concepts.
Financial Analysis and Familiarity with Financial terms.
Willingness to call or speak with customers directly.
Familiarity with SharePoint, Smartsheet, and Jira.
Bachelor’s degree in related field or equivalent business experience.
2+ years of related experience.
2+ years of experience working with the Salesforce Platform.
Experience with Agile/Scrum methodologies.
Salesforce Business Analyst Certification.

Nice To Haves

Experience in Finance or Marketing.

Responsibilities

Provides support to cross functional team(s), with a high attention to detail
Researches, analyzes, and documents findings
Document and distribute new or revised processes and procedures that result from project efforts
Analyze business problems and recommends solutions
Write user stories with detailed acceptance criteria
Create and implement solution design that will meet the needs of the business
Create and implement project plans when applicable
Test the design, manage QA and UAT, verify solutions
Write up and keep detailed records of initiatives
Perform System demo, participate in user acceptance testing, and conduct user training
Facilitate user acceptance and sign off
Performs a variety of tasks
A certain degree of creativity and latitude is required
Review, analyze, and evaluate market data and trends
Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps