Technical Business Analyst

Relativity

1d • $82,000 - $122,000 • Hybrid

About The Position

Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency. Your insights will help drive improvements in customer experience, operational excellence, and product strategy. You’ll work in a fast-paced environment at the intersection of DevOps, cloud computing, big data, and AI.

Requirements

• Experience within the technology industry, ideally in a technical or data-centric role.
• Highly-developed communication, presentation, and cross-functional collaboration skills.
• Creative problem-solving and analytical thinking.
• Proficiency in database design, data architecture, data mining, and data visualization.
• Solid experience with SQL, SDLC concepts and/or software testing practices.
• Ability to translate technical insights for non-technical stakeholders

Nice To Haves

• BS/BA in Computer Science, Engineering, Information Systems, Business IT, or equivalent experience.
• Microsoft Certified Solutions Expert (MCSE) or equivalent analytics/data certification.
• 4+ years of relevant experience.
• Hands-on experience with CI/CD tooling and deployment processes.
• Familiarity with Tableau, Jira, and Salesforce.
• Demonstrated ability to scale tools and processes across large organizations.
• Experience with cloud platforms, cloud-native distributed systems, and large-scale SQL environments.
• Knowledge of .NET (C#), Microsoft SQL Server, Microsoft Azure, Kubernetes technologies.

Responsibilities

• Analyze multi-dimensional data to identify trends, root causes, and actionable insights.
• Build dashboards, reports, and data models that support investigations and data-driven decision-making.
• Partner with product, engineering, and service delivery teams to identify process optimization and product enhancement opportunities.
• Recommend and champion modern automation tools and practices.
• Balance research, customer feedback, stakeholder requirements, and timelines to deliver effective, scalable solutions.
• Apply knowledge of Agile, SDLC, CI/CD, and RelativityOne infrastructure to guide analysis and recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees