Technical Business Analyst

SoftPro•Raleigh, NC

4d•Remote

About The Position

SoftPro is seeking a Technical Business Analyst (BA) in our Raleigh, NC office or as a remote employee. If the candidate works remotely, you must be able to work East Coast hours. The BA is responsible for gathering, defining, and supporting requirements, and assisting development teams with transforming those requirements into innovative designs.

Requirements

5+ years as a Technical Business Analyst (or equivalent role)
Excellent verbal and written communication with customers, dev teams, and executive management
Strong technical aptitude, including proficiency with SQL, command line interfaces, and data interchange formats (XML, JSON)
Familiarity with API integrations (REST, SOAP) and high-level review of code repositories
Ability to multi-task, meet deadlines, and work in a fast-paced environment
Must be detail-oriented, highly organized and results-driven
Experience documenting user requirements

Nice To Haves

Title or escrow experience within large organizations strongly preferred
Experience with MS Azure DevOps or similar tools
Experience writing user stories and working within an agile development environment preferred

Responsibilities

Gather and document requirements
Work with customers and stakeholders to document business requirements
Review technical documentation needed for development and translate them into functional specs
Assist the team in determining technical readiness of customer partners (if applicable)
Work with the product owner in creating user stories and determining project schedules
Contribute to product direction and feature set
Communicate requirements to others
Document business process flow, use cases, and functional requirements
Create working mockups to help convey proposed product design to the stakeholders
Organize and lead presentations with development teams to communicate requirements
Work with development teams to effectively translate business needs into creative software solutions
Work with the business on production bugs, helpdesk tickets and user training to ensure proper and optimal usage of our integrations
Verify resulting products meet customer needs
Validate that completed product solutions meet the requirements and expectations
Work with development teams to make sure products meet customer quality expectations
Work with the technical documentation writer to ensure the accuracy of installation and user guides
Serve as a subject matter expert for your product areas
Troubleshoot software, identify root causes, and propose solutions
Conduct product demonstrations to internal and external customers
Collaborate with the teams implementing products
Keep abreast of new technologies and process innovation within our industry
Look for ways to innovate within your product areas
Work collaboratively and cohesively with all team members
Some travel required

Benefits

Comprehensive Benefits: Medical, dental, vision, disability, and more.
Financial Wellness : 401(k) with company match and Employee Stock Purchase Plan.
Generous Paid Time Off: vacation, holidays, and parental leave.
Flexibility : Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ.

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