SoftPro-posted 6 days ago
Full-time • Mid Level
Hybrid • Raleigh, NC

About SoftPro SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina. Why Join SoftPro? We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer: Comprehensive Benefits: Medical, dental, vision, disability, and more Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan Generous Paid Time Off: vacation, holidays, and parental leave Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ Award-Winning Culture SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012! Our Core Values At SoftPro, our success is built on the principles we live every day: Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile If these values resonate with you, we’d love to have you on our team! What We’re Looking For Want to help us expand our next generation cloud native software solutions? If yes, SoftPro is seeking a Technical Business Analyst for our SaaS Team. The Technical BA is responsible for gathering, defining, and supporting requirements, and assisting development teams with transforming those requirements into innovative designs. This position is located in our Raleigh, NC office or in a remote capacity for the individual with an appropriate amount of experience and skillset If located near our HQ in Raleigh, this is a hybrid position.

  • Gather and document requirements
  • Work with customers and stakeholders to document business requirements
  • Review technical documentation needed for development and translate them into functional specs
  • Assist the team in determining technical readiness of customer partners (if applicable)
  • Work with the product owner in creating user stories and determining project schedules
  • Contribute to product direction and feature set
  • Communicate requirements to others
  • Document business process flow, use cases, and functional requirements
  • Create working mockups to help convey proposed product design to the stakeholders
  • Organize and lead presentations with development teams to communicate requirements
  • Work with development teams to effectively translate business needs into creative software solutions
  • Work with the business on production bugs, helpdesk tickets and user training to ensure proper and optimal usage of our integrations
  • Verify resulting products meet customer needs
  • Validate that completed product solutions meet the requirements and expectations
  • Work with development teams to make sure products meet customer quality expectations
  • Work with the technical documentation writer to ensure the accuracy of installation and user guides
  • Serve as a subject matter expert for your product areas
  • Troubleshoot software, identify root causes, and propose solutions
  • Conduct product demonstrations to internal and external customers
  • Collaborate with the teams implementing products
  • Keep abreast of new technologies and process innovation within our industry
  • Look for ways to innovate within your product areas
  • Work collaboratively and cohesively with all team members
  • Some travel required
  • 5+ years as a Technical Business Analyst (or equivalent role)
  • Excellent verbal and written communication with customers, dev teams, and executive management
  • Strong technical aptitude, including proficiency with SQL, command line interfaces, and data interchange formats (XML, JSON)
  • Familiarity with API integrations (REST, SOAP)
  • Experience documenting user requirements
  • Experience writing user stories and working within an agile development environment preferred
  • Title or escrow experience within large organizations strongly preferred
  • Experience with MS Azure DevOps or similar tools
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Must be detail-oriented, highly organized and results-driven
  • high-level review of code repositories
  • Comprehensive Benefits: Medical, dental, vision, disability, and more
  • Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
  • Generous Paid Time Off: vacation, holidays, and parental leave
  • Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ
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