Technical Assistance Advisor

SPOKANE NEIGHBORHOOD ACTION PARTNERS•Spokane, WA

2d•$23 - $37

About The Position

SNAP is seeking a qualified individual for a Technical Assistance Advisor position to work in SNAP’s Financial Stability Core. This position is part-time (19 hours per week) and open to all qualified individuals. Applications will be reviewed as they are received. Open until filled. Starting salary: $23.26 – $26.01 per hour DOE Full salary range: $23.26 – $36.53 per hour Benefits include: • Paid Time Off (PTO) • Employee Assistance Program (EAP) • Professional development opportunities Lead. Advise. Strengthen Small Businesses. SNAP is seeking a strategic, business-savvy professional to lead our post-loan technical assistance function within the Financial Stability core. This is a high-impact advisory role that operates with a strong degree of autonomy. The Technical Assistance Advisor serves as a trusted partner to small business borrowers after loan funding — ensuring they have the financial insight, operational strategy, and sustainability tools necessary to succeed and successfully repay their loans. If you are passionate about small business stability, financial literacy, and proactive risk intervention, this role offers the opportunity to make measurable impact in our community. Position Summary The Technical Assistance Advisor leads the post-loan technical assistance function within SNAP’s Financial Stability core. The role assesses borrower financial and operational needs, determines appropriate post-loan technical assistance strategies, and manages post-loan technical assistance delivery to support borrower success and loan repayment. The position operates with a high degree of autonomy, manages a post-loan caseload, and is accountable for post-loan technical assistance delivery and borrower engagement outcomes. The role contributes advisory insights, curriculum development, and performance awareness in compliance with SBA Technical Assistance grant requirements.

Requirements

Associate degree in business, finance, accounting, education, or a related field, OR equivalent professional experience.
At least 3 years of professional experience providing business technical assistance, advisory, coaching, or instructional support that requires independent judgment and decision-making.
Ability to apply professional judgment to assess borrower needs, identify emerging risks, and deliver appropriate post-loan technical assistance.
Ability to interpret and explain basic financial statements and tax return information to support borrower understanding and informed decision-making.
Knowledge of small business operations, including cash flow awareness, recordkeeping practices, and operational sustainability, sufficient to support advisory guidance.
Coaching and interpersonal skills to support adult learning, confidence-building, and behavior change among small business owners.
Strong verbal and written communication skills to deliver advisory guidance, facilitate learning, and document outcomes clearly and professionally.
Ability to independently manage and prioritize the post-loan technical assistance function while communicating insights and risks to management to support portfolio oversight and program planning.
Proficiency using digital tools, including productivity software and CRM systems, to support documentation, scheduling, reporting, and compliance tracking.

Nice To Haves

Bachelor’s degree.
Experience working with underserved entrepreneurs or within nonprofit, CDFI, or community development programs.
Experience in advisory, consulting, coaching, or small business ownership environments.
Experience using CRM systems such as Salesforce.
We welcome candidates with diverse backgrounds and nontraditional career paths. If you have relevant experience and a passion for supporting small businesses, we encourage you to apply.

Responsibilities

Assess borrower financial and operational needs and deliver customized post-loan technical assistance through one-on-one, classroom-based, and virtual formats.
Conduct proactive outreach to post-loan borrowers to evaluate engagement, identify emerging risks, and recommend appropriate technical assistance interventions.
Apply independent judgment to support early intervention for borrowers showing signs of financial stress or operational difficulty, coordinating with lending staff as appropriate.
Interpret borrower financial statements and tax return trends to assess business performance, explain year-over-year changes, and support informed borrower decision-making.
Apply business operations knowledge to advise borrowers on cash flow awareness, recordkeeping practices, compliance readiness, and operational sustainability.
Advise borrowers on marketing and operational needs as part of broader post-loan technical assistance strategies.
Conduct local on-site visits with borrowers to assess business operations and deliver targeted technical assistance.
Design, implement, and evaluate post-loan technical assistance curriculum to address common post-loan challenges.
Document and track post-loan technical assistance activities, outcomes, and related time in Salesforce in alignment with grant guidelines and audit expectations
Monitor funder-required technical assistance activity metrics and communicate progress or issues to management.
Maintain responsibility for post-loan technical assistance outcomes, including borrower engagement, service utilization, and contribution to portfolio stability, and recommend program improvements as needed.
Operate with minimal day-to-day supervision while maintaining regular communication with management regarding caseload status, risks, and outcomes.
Deliver excellent customer service and serve as an ambassador of SNAP’s mission and values in all client interactions.
Complete assigned projects and adapt to evolving responsibilities as program needs change