Spécialiste en applications techniques | Technical Application Specialist

Siemens Healthineers

2d • Remote

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Supports and educates customers in the optimal usage of applications. Joignez-vous à notre équipe mondial en tant que spécialiste en applications techniques pour être responsable de ce qui suit : offrir un soutien et du dépannage relatifs aux applications techniques et cliniques (en fonction de sa formation particulière et spécialisée), installer et valider les instruments et les systèmes de Siemens DX, ainsi qu’offrir de la formation et faire un suivi après l’installation pour s’assurer que l’utilisateur final comprend le fonctionnement des instruments. Il s’agit d’un poste à distance basé dans la région de Montréal, au Québec. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Technical Applications Specialist you will be responsible for: Providing advanced technical support to customers for assay, software and instrument troubleshooting. Installing and validating Siemen Healthineers DX instruments and systems Providing customer training during installations as well as post go-live customer training where applicable. Participating in conventions and trade shows to assist in the sales cycle by performing demonstrations Coordinating system evaluations Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio Assisting in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges. Investigating, analyzing and resolving customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required. On-site sales lead generation for reagent growth and instrument sales. Appropriately documenting all work and communicating pertinent information to customers and Siemens’ personnel. Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management Maintaining compliance with established safety policies and procedures Responsible for understanding and complying with Siemens Standards for Business Conduct. Siemens Healthineers are required to always fulfill their work activities in an ethical and compliant manner.

Requirements

• MLT/ART or B.Sc. in Medical Technology
• Knowledge of Clinical Laboratory Practices and Procedures.
• Minimum of 2 years laboratory experience would be ideal
• Communication and customer interaction skills, incl. conflict handling
• Presentation and demonstration skills
• Valid driver’s license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)
• Bilinguisme anglais/français : La personne retenue pour ce poste doit être bilingue. La maîtrise du français et de l’anglais (à l’oral et à l’écrit) est exigée pour exercer les fonctions et les responsabilités liées au poste pour la ou les raisons suivantes : Bilinguisme anglais/français : La personne retenue pour ce poste doit être bilingue. La maîtrise du français et de l’anglais (à l’oral et à l’écrit) est exigée pour exercer les fonctions et les responsabilités liées au poste pour la ou les raisons suivantes : Bilinguisme anglais/français : La personne retenue pour ce poste doit être bilingue. La maîtrise du français et de l’anglais (à l’oral et à l’écrit) est exigée pour exercer les fonctions et les responsabilités liées au poste pour la ou les raisons suivantes : Bilinguisme anglais/français : La personne retenue pour ce poste doit être bilingue. La maîtrise du français et de l’anglais (à l’oral et à l’écrit) est exigée pour exercer les fonctions et les responsabilités liées au poste pour la ou les raisons suivantes :

Nice To Haves

• Previous experience of Siemen’s Healthineers products is preferred

Responsibilities

• Providing advanced technical support to customers for assay, software and instrument troubleshooting.
• Installing and validating Siemen Healthineers DX instruments and systems
• Providing customer training during installations as well as post go-live customer training where applicable.
• Participating in conventions and trade shows to assist in the sales cycle by performing demonstrations
• Coordinating system evaluations
• Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio
• Assisting in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.
• Investigating, analyzing and resolving customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.
• On-site sales lead generation for reagent growth and instrument sales.
• Appropriately documenting all work and communicating pertinent information to customers and Siemens’ personnel.
• Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management
• Maintaining compliance with established safety policies and procedures
• Responsible for understanding and complying with Siemens Standards for Business Conduct.

Benefits

• Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees