Senior Technical Application Specialist

Epicor•Minneapolis, MN

1d•$71,000 - $114,000

About The Position

Future Opportunities – Join Our Talent Community! Are you a seasoned problem‑solver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Senior Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team. As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future. As a Senior Technical Application Specialist , you will troubleshoot, diagnose, and resolve complex technical issues across multi‑tier client‑server environments. You’ll leverage deep product knowledge, strong analytical skills, and customer‑centric communication to deliver high‑quality technical support. In addition to resolving escalated issues, you may help identify patterns, recommend process improvements, and mentor junior specialists

Requirements

5+ years of experience in technical application support, software support, ERP or enterprise system troubleshooting.
Strong communication skills and customer‑centric problem-solving abilities.
Proficiency with SQL (Microsoft SQL or related), system/application troubleshooting, and multi‑tier technical environments.
Ability to work independently on complex issues while also collaborating across teams.
A proactive mindset, curiosity, and commitment to continuous learning.

Responsibilities

Troubleshoot and resolve escalated technical issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices.
Perform functional and performance testing to diagnose installation, configuration, compatibility, or system behavior concerns.
Stay current with software updates and changes to provide accurate, timely solutions and ensure customer satisfaction.
Collaborate cross‑functionally with development, QA, product, and support teams to resolve issues and advocate for customer needs.
Document core issues, contribute to knowledge base resources, and champion process improvements that enhance support efficiency.
Provide mentorship to team members and share best practices to strengthen overall service delivery.

Benefits

Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.

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