Technical Application Specialist | BisTrack
About The Position
Future Opportunities – Join Our Talent Community! Are you a seasoned problem‑solver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team. As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future. As a Technical Application Specialist , you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will be responsible for documenting and escalating issues as necessary. We are seeking applicants with strong analytical skills, excellent communication abilities, and a passion for technology.
Requirements
- 3+ years of relevant technical support experience.
- Related post‑secondary education or equivalent industry experience.
- Comfort working in high‑volume support environments.
- Strong organization skills and ability to manage multiple cases at once.
- Ability to work well under pressure while delivering excellent customer service.
- Strong presentation, communication, troubleshooting, and analytical skills.
- Excellent verbal and written English
Responsibilities
- Investigate and document customer application support cases, gathering the information needed to resolve or escalate issues.
- Troubleshoot multi‑tier software environments, including SQL, web servers, devices, printers, and network‑related errors.
- Collaborate with support, development, QA, and professional services to drive resolution and communicate customer needs.
- Understand customer business workflows and how they interact with the application.
- Perform root‑cause analysis and coordinate cross‑team efforts when deeper investigation is required.
- Manage and follow up on assigned cases, providing clear, professional updates and ensuring a strong customer experience.
- Occasionally participate in onsite visits or customer events as needed.
Benefits
- Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
