Technical Application Specialist

Logan Health•Kalispell, MT

8d•Onsite

About The Position

At Logan Health, we're more than just a healthcare provider – we’re a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place you’ll be proud to call home. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join the IT Team at Logan Health! Location: Logan Health – Kalispell, Montana Shift: Variable Shift | Full-Time – 40 Hours Role Overview: This role is a key frontline partner in delivering reliable, responsive technology support to end users across the organization. The position provides application, desktop, and peripheral troubleshooting via telephone and remote control technology, while acting as a trusted liaison between end users, HIT staff, and vendors. This role plays an important part in keeping systems running smoothly and ensuring issues are resolved efficiently, securely, and with a strong customer-service mindset.

Requirements

Experience supporting Windows operating systems, devices, and applications, including resolving common technical issues.
Strong working knowledge of common software applications (e.g., Microsoft Office).
Previous experience in a customer service–focused role with a demonstrated ability to support diverse users.
Excellent organizational skills with strong attention to detail and follow-through.
Ability to prioritize tasks, think critically, and adapt in a fast-paced support environment.
Proven ability to work both independently and collaboratively as part of a team.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
Strong interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Commitment to teamwork, accountability, and maintaining confidentiality.
Ability to maintain regular and consistent attendance as scheduled by department leadership.

Nice To Haves

Understanding of healthcare information technology systems and commonly used healthcare applications.
Experience working within a healthcare organization and familiarity with healthcare operations.
Technical certifications, including: CompTIA A+ Microsoft Certified Professional (MCP) Microsoft Official Course certifications

Responsibilities

Provide responsive, high-quality end-user support via phone and remote control technology in accordance with HIT service level agreements (SLAs).
Track, document, and manage issues from initial intake through resolution, ensuring a positive end-user experience.
Monitor system functionality, resolve or escalate issues as appropriate, and contribute to continuous improvement of processes and documentation.
Deliver HIT Tier 1 support services, including troubleshooting, training, reporting issues to HIT staff or vendors, and resolving system and application problems.
Maintain familiarity with applications as they relate to networks, servers, and desktop environments.
Participate in routine troubleshooting of applications and interface-related issues.
Resolve Level 1 tickets independently and support Level 2 issue resolution efforts as workload and experience allow.
Take ownership of tasks and outcomes, balancing multiple priorities with sound judgment and decision-making.
Work effectively both independently and as part of a collaborative team to support HIT department goals and policies.
Serve as a liaison between end users and vendors providing Level 2 support, monitoring progress to ensure timely resolution.
Manage user account administration, including creation, modification, termination, and ensuring appropriate access and information security.
Support application and system upgrades, including change events, testing, build activities, and implementation as assigned.
Make technical decisions within scope of authority and proactively identify issues, implementing solutions or escalating per department protocol.
Develop and manage application user access aligned with job roles and security requirements.
Collaborate with departments, outreach facilities, and HIT team members to problem-solve and continuously improve end-user support services.