Technical Application Owner - Business Analyst

Paramount Global • New York, NY

65d • $85,000 - $100,000

About The Position

Paramount Global Tech is seeking a Technical Application Owner/Manager to provide dedicated support for Avid Wolftech, an application used by CBS News. This role is ideal for someone passionate about media technology and business processes for news gathering, who thrives in a dynamic, innovative environment.

Requirements

• Bachelors Degree or equivalent experience
• Experience in client support and services
• Understanding of product lifecycle and application ownership
• 3+ years of Business Analyst/Application Ownership experience
• Familiarity with production environments (SaaS, Cloud, Microsoft OS)
• Proficiency with Asana, ServiceNow, and Jira
• Fluent in documentation

Nice To Haves

• Knowledge of media technology and news gathering business processes
• Flexibility to work early/late hours, weekends, and holidays as needed

Responsibilities

• Provide hands-on application support - including troubleshooting and guiding users through regular updates
• Create training guides and conduct training sessions for users and key partners
• Report, test, and confirm bugs - document and track issues over time
• Liaise with vendors to follow up on bug fixes and feature requests
• Develop and implement test scripts in a test environment
• Identify and log feature/customization requests from client groups
• Manage application settings and configurations
• Document business and application processes
• Collaborate with project teams, vendors, and tech teams
• Participate in version testing, patch updates, and integration testing
• Deliver product training and actively participate in daily project meetings
• Host and manage weekly product meetings with business partners and vendors

Benefits

• Attractive compensation and comprehensive benefits packages.
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount's most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees