Technical and Logistics Support - 6105362

Accenture

2d•$24 - $34•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: Logistics Support (Primary Focus): Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock. Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution. Create and maintain records in the asset tracking tool for new and existing AR devices. Provide written and face-to-face support for processing device requests, including local pick-up and local returns. Follow up on pending approvals, pick-ups, and delivery confirmations. Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping). Provide shipping labels to requestors for return shipping. Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users. Technical Support (Secondary Focus): Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use. Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions. Provide remote and in-person technical support for users, including during events, demos, and user research studies. Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out. Troubleshoot and resolve data collection issues on devices and data machines. Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support. Triage hardware bugs, conduct fault analysis, and identify root causes. Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution. Additional Responsibilities: Assist with testing and validation of new AR devices to ensure functionality and quality. Identify and document hardware or software issues and collaborate with engineering teams to improve device performance. Provide on-site support during events and assist users with device setup and operation.

Requirements

A minimum of 2 years of experience in a technical support role
Associate's degree
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Experience with scripting languages (e.g., Python, Bash).
Hardware experience
Experience with AR/VR technology is a plus.
Familiarity with help desk ticketing systems and remote support tools
Knowledge of networking concepts and troubleshooting techniques.
Familiarity with mobile device management (MDM) solutions.
Experience working in a research and development environment.

Responsibilities

Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock.
Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
Create and maintain records in the asset tracking tool for new and existing AR devices.
Provide written and face-to-face support for processing device requests, including local pick-up and local returns.
Follow up on pending approvals, pick-ups, and delivery confirmations.
Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
Provide shipping labels to requestors for return shipping.
Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.
Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use.
Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions.
Provide remote and in-person technical support for users, including during events, demos, and user research studies.
Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out.
Troubleshoot and resolve data collection issues on devices and data machines.
Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support.
Triage hardware bugs, conduct fault analysis, and identify root causes.
Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.
Assist with testing and validation of new AR devices to ensure functionality and quality.
Identify and document hardware or software issues and collaborate with engineering teams to improve device performance.
Provide on-site support during events and assist users with device setup and operation.

Benefits

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

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