Technical Analyst

Albertsons Companies • Wells, ME

1d

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Systems Support Analyst is responsible for providing technical support, maintaining IT systems, and ensuring reliable operation of business applications and infrastructure. This role serves as a key point of contact for end users, troubleshooting technical issues, support system enhancements, and contributing to the overall stability, security, performance, and continuous improvement of our organization’s technology environment.

Requirements

• 4-year college degree or equivalent experience
• 3-4 years of industry experience supporting distribution centers.
• Experience with PC applications and computer systems.
• Work independently and maintain high intensity with minimal supervision
• Analyze, problem solve, organize, and communicate (written & oral) effectively
• Effectively use advanced PC skills (e.g. Microsoft Suite tools)
• Develop and provide training or give formal presentations in group settings
• Support Lifecycle Management of systems and technologies

Nice To Haves

• Manhattan Active Warehouse Management System experience is preferred

Responsibilities

• Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network-related issues.
• Monitor, maintain, and support enterprise systems, applications, and infrastructure to ensure optimal performance and availability.
• Configure, install, and maintain desktops, laptops, mobile devices, operating systems, and standard business applications.
• Respond to service desk tickets and incidents in accordance with established SLAs, documenting issues and resolutions thoroughly.
• Diagnose and resolve system errors, performance issues, and connectivity problems across on-premises and cloud-based environments.
• Collaborate with internal IT teams, Corporate IT teams, and third-party vendors to resolve complex technical issues and implement system improvements.
• Perform routine system maintenance, patching, and updates to ensure security and reliability.
• Participate in after-hours and/or on-call support as required.
• Assist with onboarding and offboarding of employees, including system access, equipment setup, and orientation support.
• Develop and maintain technical documentation, procedures, and knowledge base articles for systems and support process flows.
• Provide basic training and guidance to end users on systems, tools, and best practices.
• Support IT projects such as system upgrades, migrations, deployments, and security initiatives as needed.
• Ensure systems, processes, and access controls comply with Sarbanes-Oxley (SOX) requirements by supporting IT general controls, audit readiness, documentation, and timely remediation of identified control gaps or deficiencies.
• Actively participate in continuous improvement efforts by evaluating existing technologies and proposing solutions that increase efficiency, reliability, and scalability.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees