Technical Analyst

Inductive Automation • Folsom, CA

1d • $65,000 - $65,000

About The Position

The Technical Analyst role is an entry-level position that requires building a strong understanding of Ignition subsystems, enhancing customer service skills, and gaining exposure to the industrial automation industry - ultimately preparing individuals for a Software Support role. Responsibilities include efficiently triaging support tickets by collecting necessary information from customers about technical and business inquiries, engaging in a structured training program involving various assignments to expand their knowledge of the software, as well as displaying growth and ability to troubleshoot software issues customers may have.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Data Science, or similar major
• - Graduating within 6 months if full time status is maintained may be acceptable
• - Similar experience may qualify
• Familiarity with Windows, Linux, and OSX Platforms
• Familiarity with programming languages (Java, Python,etc.)
• Familiarity with SQL databases and syntax (MS SQL Server, MySQL, Oracle, etc.)
• General networking experience (routers, switches, subnets, vlan, etc…)
• A broad technical curiosity and proven technical understanding
• Excellent communication & interpersonal skills
• Employee must pass Inductive Automation’s Core Test within two weeks of receiving it
• Employee must pass Inductive Automation’s Gold Test within three weeks of receiving it
• Promotion to Software Support Engineer 1 within 18 months is required

Responsibilities

• Supporting ticket triaging: collecting information from customers in order to craft effective technical support tickets that can be efficiently handled by Support Engineers; learning to identify, at a high level, different categories of issues and how to prioritize them
• Communicating technical issues effectively both internally and externally to customers
• Applying knowledge of various technologies including SQL databases, Python, networking, Windows, and Linux
• Learning to use virtualization technologies such as docker, AWS and VMWare to simulate complex architectures
• Learning Ignitions core modules including, licensing, tags, data acquisition, alarming, databases, reporting, security, OPC-UA, GAN, Redundancy, and more.
• Participating in and leading peer-to-peer trainings
• Applying knowledge and utilizing resources available to help with identification and tracking of customer issues (i.e. Support Channel, User Manual, Inductive Automation Forums, Management)
• Taking Ignition classes, passing the Core and Gold certification test, and completing the Phoenix Training Program
• Being involved with Support tickets which may include additional research, troubleshooting, or replicating in later stages of the program

Benefits

• 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.
• Paid Time Off: Receive paid holidays, vacation, and sick time.
• 401k with Match: Save for the future with our company-matching 401k program.
• World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.
• Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level