Technical Analyst

MassMutual Ascend • Cincinnati, OH

19h • Hybrid

About The Position

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a Technical Analyst you will be supporting our Policy Administration system in both day-to-day processes and project initiatives. You will support and work directly with our End Users and other IT Teams to resolve issues and enhance the Policy Administrative system. This role provides a hybrid work arrangement with two days a week in our downtown Cincinnati office and the others working remote.

Requirements

• Bachelor’s Degree or equivalent experience in Information Technology, Business, or a related discipline.
• 2 to 5 years of related experience.
• Basic SQL Inquiry skills
• Proficient communication skills

Nice To Haves

• Understanding of Business Processing, New Business, Claims, Policy Owner Services, Loans, Withdrawals
• Policy Administration System knowledge

Responsibilities

• Maintains and configures LifePro to ensure application integrity and reliability
• Consults with operational users and other IT Professionals to resolve problems.
• Implement and communicate enhancements to improve reliability, performance, and functionality.
• Responds to service requests.
• Prepares technical requirements for program development, logic, coding, and corrections
• Documents and communicates systems support issues to end-users.
• Collaborates with stakeholders to develop new products and processes.
• Work with vendors on documenting bug fixes and defining system enhancements.
• Contributes to test plan creation, testing, debugging, and other project responsibilities.
• Performs other duties as assigned

Benefits

• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• A place to grow your career in a culture that inspires, rewards and develops employees
• Small company feel with a focus on meeting customer’s needs today and also well into the future
• At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
• Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
• For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees