Technical Analyst (FT) | Telecommunications | Ames | 2025-260

Mcfarland Clinic Pc•Ames, IA

48d

About The Position

Monitor, maintain, and troubleshoot VoIP systems and related hardware/software. Apply system updates, patches, and configuration changes. Diagnose and resolve call quality issues, connectivity problems, and system errors. Implement and maintain security protocols for voice systems; ensure compliance with organizational standards. Maintain accurate records of configurations, changes and maintenance activities. Work closely with the infrastructure team to ensure seamless integration and performance. Education Associate's Degree in Telecommunications, Information Technology, or related field (or equivalent experience) Days: Monday - Friday, with occasional evening or weekend, plus on call rotation Hours: 8:00 AM - 5:00 PM Experience Unix Knowledge beneficial 3+ years telecommunication experience SIP, SBC and Voice Gateway experience Structural Cabling (CAT5 and 6) Strong troubleshooting abilities, excellent communication, and collaborative mindset Pre-employment drug screen and criminal history background checks are a condition of hire. Benefits McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details. McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve. McFarland Clinic is an Equal Opportunity Employer McFarland Clinic makes every effort to comply with all requirements of federal, state and local laws relating to Equal Employment Opportunity. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements

Associate's Degree in Telecommunications, Information Technology, or related field (or equivalent experience)
3+ years telecommunication experience
SIP, SBC and Voice Gateway experience
Structural Cabling (CAT5 and 6)
Strong troubleshooting abilities, excellent communication, and collaborative mindset
Pre-employment drug screen and criminal history background checks are a condition of hire.

Nice To Haves

Unix Knowledge beneficial

Responsibilities

Monitor, maintain, and troubleshoot VoIP systems and related hardware/software.
Apply system updates, patches, and configuration changes.
Diagnose and resolve call quality issues, connectivity problems, and system errors.
Implement and maintain security protocols for voice systems; ensure compliance with organizational standards.
Maintain accurate records of configurations, changes and maintenance activities.
Work closely with the infrastructure team to ensure seamless integration and performance.