Technical Analyst

Bulletproof Solutions IncLas Vegas, NV
31d

About The Position

The position requires the flexibility to adapt in a fast-paced, changing environment and the ability to meet deadlines in a timely manner. This is a 7x24 operation with overnight, evening and weekend shifts. Some regional travel and time flexibility to accommodate client outages may be required occasionally.

Requirements

  • A college certificate or diploma in information technology and/or have relevant experience and industry certification.
  • Passion for IT and desire to learn more about it.
  • Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
  • Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
  • Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.

Nice To Haves

  • Familiarity with ITIL processes is an asset.

Responsibilities

  • Answer incoming calls for technical/customer service support.
  • Respond to incoming e-mails concerning technical issues.
  • Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
  • Provide technical support of LAN, Desktop, and server devices.
  • Maintain enterprise Microsoft environments.
  • Create and manage tickets using service desk software.

Benefits

  • Comprehensive Health, Dental, and Vision Insurance
  • Optional Health Benefits
  • Vacation Time
  • 401k Plan
  • Annual Discretionary Bonus
  • Anniversary Reward Bonus
  • Additional Mental Health Benefits through our Employee Assistance Program
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