Technical Analyst II

Yamaha Motor Corporation, USA•Marietta, GA

13d

About The Position

Yamaha has an excellent opportunity for a Technical Analyst II to join our team in Marietta, GA . The Technical Analyst II will provide front-line support for our financial technology platforms and internal Yamaha Motor Finance-US business. The role involves diagnosing, troubleshooting, and resolving technical issues across applications, integrations, and user systems. The role will also be administrator for our systems, creating and removing users/configs and other system related items. The role will work closely with Technical, Business (Servicing/Underwriting etc.) and operations teams to ensure seamless client experiences and platform reliability.

Requirements

Bachelor's degree in computer science, Information Systems, or a related field.
2-4 years of experience in a technical support, application support, or production support role.
Proficiency in programming languages like JavaScript, Python, Java, C#.
Excellent communication and customer service skills, with ability to explain technical issues clearly.
Microsoft Excel skills are required.
Capable of working independently with minimal supervision.
Excellent analytical, problem solving and conceptual skills with high attention to detail
Ability to learn quickly and manage multiple priorities in a rapidly changing environment
Strong verbal and written communications skills with the ability to interact with users at all levels throughout the organization.

Nice To Haves

Experience with fintech /loan applications type environment is a plus
Knowledge of ITIL practices or ticketing tools (Jira, ServiceNow, Zendesk) is desirable.
Experience with cloud platforms like AWS (S3, EC2, RDS, Lambda)
Ability to lead and take initiative for improving the existing processes.

Responsibilities

Serve as the first point of contact for technical issues raised by clients and internal users
Monitor, triage, and resolve incidents related to FinTech platforms, APIs, and integrations.
Collaborate with tech/business teams to escalate issues and verify fixes.
Document troubleshooting steps, root cause analysis, and resolution details in ticketing systems (e.g., Jira, Zendesk, ServiceNow).
Maintain and update system configuration, knowledge bases, and operational runbooks.
Support UAT, release rollouts, and post-deployment verification activities.
Assist in monitoring system performance and automating routine checks where possible.
Provide periodic reports on support metrics, incident trends, and client satisfaction.
Stay up to date with the latest trends and technologies in data analytics, database management, and cloud platforms.
Document data infrastructure and processes for maintainability and knowledge sharing.