Technical Analyst 2-Support

Oracle

About The Position

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers. Since 1986, the Oracle Health Immediate Response Center has been the “ER” for our customers around the world who provide patient care. As a Sr Technical Support Engineer, your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform troubleshooting investigations through both front end and back end tech stacks by capturing log files, querying tables, updating/cycling servers, etc. Through the lifecycle of investigation you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

U.S. Citizenship on U.S. soil is required.
Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a US citizen
At least 2-4 years total combined completed higher education and/or related work experience including: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience
Candidate must be willing to work a 5-5-4 shift (5 days on, 5 off, 4 on…etc.), working the hours of 7AM - 7PM Central Time
Also accepting applicants willing to work from 7PM-7AM CT (please specify your shift preference in your application)
Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQL
Familiar with a Relational database
Personal/enterprise network exposure
Experience providing phone based customer/technical support

Nice To Haves

At least 2+ years experience in Application Support
Use of ticket logging system - Remedy, ServiceNow, Jira etc
Working Knowledge and hands on experience with Linux (command-line) and SQL

Responsibilities

provide mission critical incident management support and service restoration to Oracle Health customers
perform troubleshooting investigations through both front end and back end tech stacks by capturing log files, querying tables, updating/cycling servers, etc.
document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues.