Technical Analyst 1

University of New Mexico • Albuquerque, NM

10d • Hybrid

About The Position

Position Summary:
Technical Analyst 1 will assist in overseeing daily technology needs for the Finance Services and Human Resources divisions. Resolves routine to moderately complex problems. Serves as a technical resource to users/departments in deriving needs assessments, proposals, implementing requests, and solutions. May supervise or provide functional directions to support staff and/or student employees.

The ideal candidate will have a combination of effective communication, technical, and organizational skills; excellent problem-solving skills; and solid customer support skills to support a diverse customer base.
See the Position Description for additional information.

Requirements

• Bachelor's degree
• at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Nice To Haves

• Proficient in Windows/Macintosh administration, troubleshooting, and basic project management.
• Experience with Active Directory groups and user access.
• Knowledge of Endpoint Life Cycle Management with experience in using Intune and JAMF to image, deploy, and secure endpoint devices.
• Ability to provide Tier 1/2 technical support, coordinating help desk operations to resolve staff technical issues.
• Effective communication for interacting with various departments, including the ability to train staff on new systems, troubleshoot software issues, and manage user access.
• Experience in inventory management of computers and related equipment
• Ability to write processes and procedures, create training materials, and keep them up to date.
• Ability to handle stress and shifting priorities.
• Understanding of data security and privacy regulations.
• Knowledge of UNM IT standard operating procedures.

Benefits

• The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance.
• UNM offers educational benefits through the tuition remission and dependent education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees