Technical Analyst 1-Radiology/PACS - Columbia, MO

Oracle•Columbia, MO

14d

About The Position

As a Technical Analyst, you will be responsible for implementation, support, and maintenance of Oracle Health's Radiology and PACS applications. These responsibilities involve vendor management, software upgrades, software installs, server maintenance, and technical support. You will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also be responsible for troubleshooting investigations via backend methods by capturing log files and updating/cycling servers. As a member of this team, you will communicate effectively verbally, in person and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Come and join us! We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place. Work with Oracle Health’s world-class healthcare EMR technology to develop, implement, and support Oracle's global infrastructure. We’re looking for a Technical Analyst in Columbia, MO to help us. As a Technical Analyst, you will partner with an Oracle Health client for integrated deployment of radiology/PACS hardware, software, and services. Your responsibilities will include building client relationships to achieve business objectives including consulting with clients and internal project teams on technical architecture decisions to deploy integrated hardware, software, and device installations. You will also perform technical fixing and deployment issue resolution as well as participate in team initiatives. As a member of the Application Support team, you will be responsible for supporting all Oracle Health Radiology and 3rd party PACS applications. These responsibilities involve vendor management, software upgrades, software installs, server maintenance, and technical support.

Requirements

At least 3 years of total combined related work experience and completed higher education, including:
Bachelor’s degree in Information Technology, Science, Business, Healthcare, related field or equivalent relevant work experience
Willing to travel as needed
Must reside in or around the Columbia, MO area
Provide on-call support when needed
Willing to work additional or irregular hours as needed and allowed by local regulations

Nice To Haves

Experience working with third-party vendors and systems
At least 1 year of work experience supporting Microsoft workstations or servers
At least 3 years of healthcare technology support, including hardware or infrastructure technology
At least 1 year of device management/integration work experience

Responsibilities

Implementation, support, and maintenance of Oracle Health's Radiology and PACS applications.
Vendor management, software upgrades, software installs, server maintenance, and technical support.
Troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
Troubleshooting investigations via backend methods by capturing log files and updating/cycling servers.
Communicate effectively verbally, in person and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Partner with an Oracle Health client for integrated deployment of radiology/PACS hardware, software, and services.
Building client relationships to achieve business objectives including consulting with clients and internal project teams on technical architecture decisions to deploy integrated hardware, software, and device installations.
Perform technical fixing and deployment issue resolution as well as participate in team initiatives.
Supporting all Oracle Health Radiology and 3rd party PACS applications.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance