Technical AI Architect Intern (Master's Degree)

ServiceNow • Orlando, FL

2d

About The Position

Internship At ServiceNow we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us. What you will do The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and AI engagements in partnership with our internal teams. As an AI Architect Intern, you will drive customer outcomes for AI technology in support of accounts through supervised hands-on delivery of ServiceNow’s AI capabilities and technical advisory activities. As part of a project team, you will work to provide technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow’s GenAI solutions Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization Stay up to date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve Product Excellence’s approach to customer success Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners

Requirements

• Pursuing a Master's degree in Business, Information Systems, Computer Science, or a similar field and on track to graduate between May to June 2027
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Excellent listening, verbal, and written skills.
• A passion to continually learn new areas of the Now Platform through instruction and self-training.
• Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams.
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• An ambitious, creative, goal-oriented, and customer-focused mindset.
• Ability to think big and deliver projects from conception through completion.
• Keen attention to detail and the ability to multitask in a self-managed environment.
• Highly organized and efficient.
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.

Nice To Haves

• A basic understanding of Cloud computing and SaaS offerings is a plus.
• Previous internship experience is a plus.

Responsibilities

• drive customer outcomes for AI technology in support of accounts through supervised hands-on delivery of ServiceNow’s AI capabilities and technical advisory activities
• provide technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow’s GenAI solutions
• Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization
• Stay up to date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve Product Excellence’s approach to customer success
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees