Technical Advertiser Solutions Consultant I
About The Position
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. We’re looking for a Technical Advertiser Solutions Consultant I to join Snap Inc! As a member of the Technical Advertiser Solutions team, you will perform deep analyses on client campaigns, investigate measurement and platform issues, and develop creative solutions to client problems. Working from our New York City/Los Angeles office, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap. What you’ll do: Perform proactive and reactive analyses for clients in order to increase performance and drive revenue Be an expert on Snap’s ad platform, using data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries Build relationships with internal Sales teams as you work together on campaign management strategies and performance improvements based on their advertiser’s goals Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions Maintain established QA scores on responses and adhere to operational KPIs
Requirements
- Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)
- Ability to work effectively alongside Sales and other XFN teams to solve client issues
- Excellent written, verbal, and presentation skills with strong interpersonal skills
- Strong attention to detail and organizational skills
- Beginner level knowledge of SQL or similar language
- Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
- 1+ years in digital advertising, technology or other related field
Nice To Haves
- Able to work independently while also operating as a collaborative team player
- Solid understanding of programmatic ad buying and auction marketplace dynamics
- Ability to explain complex solutions in an easy to understand and engaging manner
- Product expert, knowing Snapchat’s advertising products inside out
- 1+ years working in Salesforce, Zendesk or similar CRM
- Flexibility to work assigned on-call shifts which may include early mornings, late evenings, weekends and holidays
Responsibilities
- Perform proactive and reactive analyses for clients in order to increase performance and drive revenue
- Be an expert on Snap’s ad platform, using data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries
- Build relationships with internal Sales teams as you work together on campaign management strategies and performance improvements based on their advertiser’s goals
- Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions
- Maintain established QA scores on responses and adhere to operational KPIs
Benefits
- paid parental leave
- comprehensive medical coverage
- emotional and mental health support programs
- compensation packages that let you share in Snap’s long-term success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
