Technical Account Specialist I

Zymo Research Corporation•Tustin, CA

20h•$70,000 - $85,000•Onsite

About The Position

Zymo Research is seeking a highly motivated and detail-oriented Account Manager with a strong internal sales and technical support focus. This role manages client relationships, drives sales growth, resolves technical inquiries, and collaborates across teams to ensure customer success. Join us in making a meaningful impact! Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance. Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Requirements

Bachelor’s degree in Life Sciences or related field is required. At least 1 year of lab experience is preferred.
Experience in account management or sales, preferably in life sciences or biotech.
Strong knowledge of biotechnology products and workflows.
Excellent communication and interpersonal skills.
Strong analytical skills; ability to work independently and collaboratively.

Responsibilities

Serve as a primary contact for technical inquiries, providing timely and accurate support.
Troubleshoot product performance issues and coordinate with R&D, QC, and Product teams and onboard new customers.
Maintain effective follow-up and potential resolutions regarding end-user issues.
Guide customers through workflows, protocol optimization, and best practices.
Cultivate good relationships with customers and key accounts to increase their knowledge in utilizing Zymo Research products.
Document technical cases and identify recurring issues.
Collaborate with product and quality teams to communicate customer feedback.
Assist in creating and refining technical documentation and knowledge base resources such as user guides, technical notes, and other marketing and training collaterals.
Support cross-functional teams with scientific and product expertise.
Provide customer insight feedback and participate as a consultant to internal teams for future product enhancement or new product development.
Develop and maintain strong client relationships and identify growth opportunities.
Collaborate on sales strategies to increase market penetration.
Generate new leads through research, networking, and inbound inquiries.
Conduct product demos and presentations.
Negotiate terms and close deals aligned with company goals.
Track performance using CRM systems and analyze trends.
Provide regular updates to senior management.