Technical Account Manager - Desert SW/CO

Keenfinity•Fairport, NY

5d•$105,000 - $110,000•Remote

About The Position

As Technical Account Manager, you will act as crucial technical expert within our sales team, playing an integral role in selling complex technical Intrustion and Access Control products. Your primary responsibility will be to bridge the gap between our sales team, the knowledge of the engineering/ product/ marketing team and customers by providing in-depth technical advice. You will liaise with R&D, training, product management, and technical support resources to ensure that proposals and feature requests include technical solutions that accurately address customer needs in line with Radionix product strategies. You will deliver compelling product demonstrations, presentations and offering robust customer support during the sale and for the life of the customer relationship. This role seamlessly combines the technical expertise and analytical skills of an engineer with the persuasive abilities and customer- manager centric approach of sales. In this position, you will support the sales organization by engaging in systems design, conducting product demonstrations, and providing comprehensive support for vertical applications/use cases, major projects, and proof of concepts. Your ability to translate technical details into easily understandable information will be essential in helping customers make informed purchasing decisions. You will act as a trusted advisor, ensuring our customers receive the highest level of service, application, and technical guidance. A part of your job is to attend sales exhibitions, trade shows, conduct technical training and seminars for consultants to enhance their knowledge of our product portfolio and how it can be utilized to generating new sales leads.

Requirements

High School Diploma.
3-5 years of field application experience, while working with customers, preferably from the manufacturer side or in the Security market overall.
Willingness to travel within allocated geographic region (50-70% of the time).
Excellent verbal, written and interpersonal communication as well as presentation skills.
Proven ability to work collaboratively with others.
Strong technical background with deep understanding of complex technical products.
Good working knowledge in system design and installation (industry affiliation and certification are a plus).
Customer-focused mindset with the ability to build strong relationships.
Self-motivated with strong organizational, integrative aptitudes, and follow-up skills.
Ability to overcome obstacles, and is resourceful, action-oriented, and tenacious.
Proficient in using Microsoft Office (i.e., Word, Excel, and PowerPoint).

Nice To Haves

Associates Degree or certifications in micro-electronic or IT / networking.
Bachelor’s degree in a technical or related field (e.g., computer science, engineering).

Responsibilities

Partner with and support allocated regional sales organization by providing pre-sales technical assistance, product education, and technical content for sales presentations.
Manage the design of solutions by preparing proof of concepts, technical systems designs, and integration plans for Intrusion & Access Control products with other Radionix or third-party manufacturers, successfully matching customer pain points and requirements to proposed solutions.
Educate end-users, system integrators, or other parties on key system capabilities and product applications.
Provide support before, during and after the sale
Assist systems architects, consultants, and engineers by clarifying and defining specification for design of future projects (to include 1:1 or group presentations for selected technologies).
Build and maintain relationships with systems architects and consultants to drive future specifications and sales (outside of specific projects).
Support expositions, trade shows, and other events as needed, including providing technical support, product/ display setup and configuration, and on-site support for technical questions and customer demonstrations.
Other tasks may include maintaining proficiency on products and technology for Intrusion & Access Control, providing internal education of District Sales Managers on technical applications and new technologies, as well as creating, maintaining, and training on demo kits in support of the regional sales team.
May provide on-site commission support for architects or consultants as needed.
Lead and develop strategic partnerships, and present concepts and articulate business values to consultants, developer and key dicision-makers.
Product and technical training via onsite and or virtual sessions as needed.
Capture, analyze and act on customer feedback to understand their needs, wants and expectations (Voice of Customer).