Technical Account Manager (US)

Kraken Technologies • New York, NY

2d

About The Position

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. About the role As a Technical Account Manager , you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.

Requirements

• 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar
• Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments
• Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc]
• Ability to understand complex technical concepts and translate them into actionable insights for clients
• Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions
• Analytical mindset with attention to detail and a proactive approach to identifying and solving problems
• Customer and quality focus; highly effective at building and improving relationships
• Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a problem-solving, client-centric mindset
• Bachelor’s degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Nice To Haves

• Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered

Responsibilities

• Work with the Client Partner and Client Engineering to drive deep technical engagement, value realisation, and strategic alignment across your accounts through three core responsibilities:
• Executive Technical Relationships Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO ⚫︎ Build and maintain strategic relationships with customer technology leaders in assigned accounts ⚫︎ Translate Kraken’s technical vision into outcomes that resonate with executive priorities ⚫︎ Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle ⚫︎ Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels
• Kraken and Enterprise Architecture Technical Guide to Drive Value Realisation Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform ⚫︎ Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles ⚫︎ Drive solution design that ensures scalability, performance, and long-term maintainability ⚫︎ Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit ⚫︎ Provide regular reports and updates on project status, performance metrics, and potential improvements ⚫︎ Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimising disruption ⚫︎ Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies
• Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client Be the hands-on technical presence that ensures customer success in the everyday ⚫︎ Triage and manage technical incidents in partnership with support and engineering teams ⚫︎ Guide configuration and usage decisions to ensure best practices and optimal performance ⚫︎ Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues ⚫︎ Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes ⚫︎ Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering ⚫︎ Act as a product advocate, gathering client feedback to influence product roadmap decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees