Technical Account Manager - LATAM

Transmit Security•Stratton, VT

7d•Remote

About The Position

As a Technical Account Manager you are someone who can build key customer technical and business relationships, enable customers to fully utilize the Transmit platform to drive customer adoption and success. You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience.

Requirements

Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit
Strong communication/presentation skills within all levels of management
Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams.
Strong organizational skills and the ability manage competing priorities with minimal supervision
Agility to adapt to quickly changing technical, business and market needs
Willingness to travel as needed to support customer engagements (up to once a month)
Fluent in English and Spanish

Nice To Haves

Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred.
Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal
A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus

Responsibilities

Ensure our customer’s success and adoption of Transmit Security’s solutions
Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security
Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes
Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations
Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products
Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs
Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs
Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently
Present product roadmap and confirm alignment with the customer's business goals and priorities
Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership
Act as a trusted technical adviser to the customer to strengthen customer relationships.
Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer
Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account
Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success