Technical Account Manager

Mind Security Inc.•Seattle, WA

22h

About The Position

At MIND, we're building the future of intelligent data protection. We help organizations protect their most sensitive information in the AI era - automatically. As the first data security platform that puts data loss prevention and insider risk management on autopilot, we're making protection smarter, simpler and more precise. We're growing quickly, backed by industry leaders and trusted by innovative companies to secure data across SaaS apps, Gen AI tools and hybrid endpoints. We solve complex problems with simplicity and creativity. Our team is made up of passionate builders who care deeply, think critically and want to make a meaningful impact. If you’re ready to mind what matters with us, we’d love to meet you. As a Technical Account Manager at MIND, you own a portfolio of enterprise customers end-to-end, from initial deployment through long-term success. You are the primary technical and strategic point of contact, ensuring customers are fully deployed, engaged and realizing measurable value from the MIND platform. You bring strong technical depth and clear communication, operating effectively with engineers, IT administrators and security leadership. You anticipate issues, guide resolution and represent the customer internally as MIND scales across regulated industries such as healthcare, financial services and critical infrastructure.

Requirements

6+ years of experience in Technical Account Management, Customer Success Engineering, or a similar post-sales technical role at a B2B SaaS company, preferably experience in startups
Demonstrated ability to manage a portfolio of complex enterprise accounts simultaneously
Strong technical aptitude: comfortable reading logs, navigating CLI environments, debugging integrations, and understanding network/endpoint architecture
Excellent written and verbal communication skills; able to adapt from technical deep-dives to executive-level business reviews
Proven track record of driving deployment completion and measurable customer outcomes
Ability to operate autonomously while collaborating cross functionally with Product, Engineering and Support
Passion for customer outcomes and clear ownership over customer success
Ability to travel up to 25% for on-site customer engagement

Nice To Haves

Experience deploying or supporting endpoint security, DLP, CASB, or adjacent data security products is a strong plus
Familiarity with enterprise IT environments: Active Directory, MDM tools (Intune, Jamf, SCCM), VDI, and cloud storage platforms
Experience working with regulated industries (healthcare, financial services, government) preferred

Responsibilities

Own a portfolio of enterprise accounts post-sale, serving as the primary technical and relationship point of contact
Drive deployment completion, platform adoption, and measurable outcomes across your book of business
Lead recurring implementation syncs, QBRs, and executive check-ins with key stakeholders
Proactively monitor customer health signals and intervene before issues escalate
Manage customer escalations with urgency, clear communication, and documented resolution paths
Guide customers through complex deployments spanning endpoints, VDI environments, file shares, cloud storage, and browser-based DLP
Troubleshoot connectivity, agent deployment, policy configuration, and integration issues across diverse enterprise environments
Develop deep product expertise and serve as the first line of technical escalation for your accounts
Partner with engineering to triage bugs, reproduce issues, and drive resolution at appropriate priority
Document implementation patterns, workarounds, and edge cases to build institutional knowledge across the TAM team
Synthesize patterns across your customer portfolio into actionable product feedback with supporting data
Participate in structured TAM-to-product feedback loops, including intake workflows and prioritization discussions
Collaborate with Sales on renewal risk, expansion opportunities, and account health signals
Contribute to onboarding materials, runbooks, and internal documentation to improve team scalability