Technical Account Manager

AWC Career•Bartlett, TN

About The Position

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team. As a Technical Account Manager with AWC, you will work directly with our technology partners and develop a deep understanding of their products. You will strive to leverage solutions dedicated to enhancing efficiency, safety, and productivity across various industries. The successful candidate will be innovative, passionate, and focused on customer satisfaction while delivering cutting-edge technologies and services to meet our client’s needs. We love helping manufacturing and utility leaders run smarter and solve problems faster. We are seeking a skilled and experienced Technical Account Manager to join our dynamic team. The ideal candidate will have a strong background in industrial controls and automation, with expertise in flow, pressure, temperature instrumentation, control valves, pressure management and protection systems. This position is based in Memphis TN covering the Memphis area to Middle Tennessee.

Requirements

Bachelor’s degree in Engineering, Business, or related field
Minimum of 2 years of experience in technical sales, account management, or related roles within the industrial controls and automation industry
Strong technical background with expertise in instrumentation and process control systems
Proven track record of successfully managing key client accounts and driving business growth through effective relationship management and solution selling
Excellent communication, presentation, and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
Strategic thinker with a customer-centric mindset and a proactive approach to problem solving
Proficient in CRM software and Microsoft Office suite
Willingness to travel as needed
Experience with CAPEX projects and MRO activities

Nice To Haves

Bachelor’s degree in Mechanical or Electrical Engineering

Responsibilities

Serve as the primary point of contact for assigned client accounts, building strong relationships, and understanding their technical requirements and business objectives
Provide expert technical guidance and support on our range of products and solutions, including flow, pressure, and temperature instrumentation, valves, as well as pressure management and protections systems
Collaborate with internal teams to ensure timely delivery of products, services, and solutions that meet or exceed client expectations
Base level knowledge of Industrial Control and Measurement products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Gas Detection, Pneumatics, Sensors, etc.
Identify opportunities for upselling and cross-selling additional products and services to existing clients, contributing to revenue growth and market expansion
Build profitable sales in an assigned territory through sales with current customers and demonstrate a commitment to prospecting and new business development
Conduct regular client meetings, presentations, and technical training sessions to deepen client engagement and promote product awareness
Stay updated on industry trends, market developments, and emerging technologies to anticipate client needs and provide strategic recommendations
Effectively manage account activities, including sales forecasts, pipeline management, and reporting, to achieve sales targets and objectives
Manage the entire sales process, from order placement to delivery and installation. Coordinate with internal departments, including engineering, procurement, and logistics, to ensure orders are fulfilled on time and according to customer expectations
Provide technical support and assistance to clients, addressing questions, resolving issues, and offering troubleshooting guidance as needed
Hunger to build by being a trusted “go to” expert