Technical Account Manager

OnHires • San Francisco, CA

2h

About The Position

Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade, they have been delivering advanced B2B solutions that power brokers, exchanges, hedge funds, and asset managers worldwide — helping them scale faster while keeping infrastructure lean and resilient.
They are looking for an experienced Technical Account Manager to support and manage their merchants. The ideal candidate has a strong background in payments/fintech, excellent communication skills in English, and the ability to work closely with merchants, product, tech, and compliance teams.

Requirements

• 2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services or similar.
• Strong English.
• Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
• Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
• Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
• Strong communication, problem-solving, and prioritization skills.
• Ability to work independently and take full ownership of merchant success.

Nice To Haves

• Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
• Understanding of conversion flows, crypto/fiat rates, and operational risk.
• Experience working with high-risk industries (iGaming, Forex).

Responsibilities

• Manage day-to-day communication with existing merchants.
• Act as the primary technical point of contact during integration, onboarding and post-launch support.
• Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
• Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
• Monitor client activity, identify issues proactively, and escalate when needed.
• Maintain accurate documentation, integration notes, and CRM updates.
• Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees