Technical Account Manager (vCIO)

AIS•North Las Vegas, NV

1d•$94,880 - $118,600•Onsite

About The Position

Are you a high-level, business-minded Technical Account Manager (vCIO) who understands technology and how to translate it into growth, protection, and strategy for clients? If you thrive in executive conversations, can connect IT roadmaps to real business outcomes, and want to serve as a trusted advisor, this is your opportunity to make real impact. Apply today and get ready to influence C-level strategy and help businesses revolutionize the way they use technology. AIS is a Premiere IT Business Technology MSP headquartered out of North Las Vegas, NV with additional branches in Southern California. The career opportunity is located onsite at our North Las Vegas Headquarters and is ideal for a customer service-oriented, organized individual. If you are looking for a diverse consultative role where you will help clients achieve their business strategies utilizing technology, then this is the role for you. AIS’s Core Values: “We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW” are aligned with AIS Mission Statement: Our mission as a Company is to “Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other.” Purpose: The Purpose of this role is to support AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with.

Requirements

5-10 years of relevant experience in roles such as IT Consultant, IT Manager/Director, Network/Systems Engineer, Solutions Architect, vCIO or CIO
Demonstrated knowledge in both IT and business with the ability to critically analyze the impact of technology solutions
Ability to work with a myriad of businesses, technologies, applications and personalities.
Knowledge of IT and related concepts and the ability to communicate them in a clearly understandable way to clients. This includes but is not limited to:
Understanding of multi-server and high-availability environments
Understanding of virtualization technologies
Microsoft technologies including Exchange, Windows Server and Small Business Server
Firewall, routing, and switching technologies
Cloud technologies including Office 365 and Google Applications
Online and hybrid backup systems and best practices
Ability to put IT in a business context for the client
Ability to translate client pain points into a technology solution to drive client’s business results
Bachelor’s degree in business, Computer Science, or equivalent is preferred
Professional IT Certifications, such as: A+, Net+, CCNA, CCIA, CSSA, CCSP, MCSE, MCITP, MCSA, NSE
Understanding of common line-of-business applications and hardware solutions
Effectively uses a consultative approach to understand and influence decisions.
Demonstrated knowledge of compliance driven environments (such as HIPAA, SOX, and PCI)
Able to work independently and manage your time well
Good team collaboration skills
Great communicator and listener
Organized and focused on tasks and clients
Friendly and approachable
Able to adapt and be flexible when faced with new and/or challenging tasks

Nice To Haves

Previous experience in MSP/SMB strongly preferred.

Responsibilities

Own the customer relationship and be the trusted advisor for their technology strategy.
Identify new ways to improve processes and continually elevate the customer’s experience.
Perform strategic account reviews with clients on a regular basis and identify projects, products and services that will help them achieve their goals.
Interact with business owners and executives to develop a deep understanding of their business needs, goals, and objectives, translating these to develop an IT solution which satisfies the requirements.
Manage projects for existing clients, e.g., workstation upgrades.
Assist the Finance department with customer account audits.
Maintain and develop current client base.
Perform account reviews with clients on a regular basis.
Provide timely response to customer requests.
Conduct in-house and on-site presentations for clients.
Create reports, proposals, and other documents to show the value of Managed Services.
Translate technical information to features and benefits to customers.
Analyze implications of business issues discovered in client meetings.
Maintain an in-depth knowledge and understanding of IT, compliance, security and other issues as well as the AIS product catalog.
Create and maintain excellent client relationships.
Attend Managed Services meetings and participate.
Engage business owners and C-level buyers in conversations about their business strategies and recommend technology solutions to support those strategies.
Stay abreast of emerging technology to meet client future needs.
Serve as a key technology advisor for Managed Services clients.
Develop client budget and technology roadmaps, revising as needs change.
Provide additional insight to build value and creditability to proposed solutions.
Walking clients through proposals relating technical solutions back to business needs so the client understands impact of solutions (including financial) upon their business success, and Explaining the technology behind the solution and prioritizing the deployment of the technology solutions.
Educate and train clients on technical solutions delivered.
Conduct quarterly client reviews to ensure continued satisfaction and additional selling opportunities.
Prioritize time according to client tier level.
Other duties as assigned.
Deliver on Company mission, vision and core values.
Comply with Employee Handbook.