Technical Account Manager (TAM)

Ibotta, Inc.•Denver, CO

66d•$135,000 - $156,000•Hybrid

About The Position

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The mission for this role is, do everything possible to enable and optimize a partner's success. The success of our partners directly contributes to Ibotta's success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

Requirements

8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal
Bachelor's degree required. Preferably in Computer Science, Engineering, Analytics or a related field
Experience with system integration and APIs is highly preferred.
Self-directed and capable of making an impact with varying levels of direction
Proven track record of working cross-functionally towards shared goals and delivering meaningful impact
Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion
Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems
Understanding of logging and monitoring systems such as DataDog, etc..
Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership

Responsibilities

TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success
Technical and operational requirements gathering
Planning and coordination with Ibotta's Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering
Monitor, triage, and resolve partner-submitted issues, taking a hands-on approach to technical troubleshooting and incident management with a high degree of ownership
Technical consulting about and hands-on execution of implementation, technical issues, and upgrades/improvements
Planning and coordination of partner-facing Ibotta-specific technical operations and implementations
SLA monitoring & adherence
Cost and operational complexity minimization
Development and maintenance of IPN partner-specific runbooks & playbooks
Upgrades and new development
Technical roadmap planning & driving partner adoption of new features
Integration testing across staging and production environments
Coordination and communication of technical issues, incident response and resolution
Preparation and delivery of technology-related elements for account reviews and discussions
Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN
Ensure overall technical progress and operational success for the partner on IPN
Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere