Technical Account Manager ( TAM / Tech Engagement Lead)

Carenet Health

About The Position

Are you passionate about technology and building strong client relationships? We’re looking for an IT Technical Engagement Lead (TEL) who will provide technical leadership, delivery oversight, and solution validation throughout the full SDLC. You will be partnering with internal Dev, QA, DevOps, and Infrastructure teams to ensure scalable, compliant, and on-time outcomes. The TEL operates as a hands-on technical lead and cross-functional liaison, not a people manager, guiding design and delivery efforts across multiple workstreams while maintaining alignment with the client’s roadmap and Carenet’s engineering standards.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
Minimum of 5 years of experience in software development, system integration, or related technical fields, and at least 5 years in a technical delivery leadership role.
Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
Proficiency in Microsoft .NET, C#, ASP.NET, MS SQL Server (2016/2019+), and REST API development.
Experience with source control and CI/CD tools such as Azure DevOps or Git/GitHub.
Demonstrated ability to translate business requirements into technical deliverables and lead multi-disciplinary teams.
Strong communication skills with the ability to articulate complex technical concepts to non-technical audiences.
Proven track record of delivering secure, scalable, and high-quality software solutions in compliance-regulated environments.

Nice To Haves

Experience in healthcare, BPO, or other regulated industries preferred.
Exposure to cloud technologies such as Azure App Services or AWS EC2/Lambda preferred.
Familiarity with microservice and integration design patterns such as MVC, Repository, or Service Layer preferred.
Working knowledge of automated testing frameworks such as XUnit, NUnit, or Microsoft Test preferred.
Understanding of capital versus operating expense (Opex) project classifications and development hour tracking preferred.

Responsibilities

Technical Delivery Leadership
Lead the technical delivery lifecycle, including requirements intake, design, development, testing, deployment, and post-release validation.
Serve as the technical owner for assigned deliverables by providing accurate effort estimates, sequencing work, and coordinating dependencies with QA and Release Management.
Provide mentorship and technical guidance to junior developers, QA engineers, and other technical staff.
Contribute to the enhancement and maintenance of Carenet’s reusable frameworks, API libraries, and development templates.
Agile Planning & Execution
Maintain process adherence to Carenet’s hybrid Agile and SDLC methodologies, including sprint planning, peer code reviews, and change control documentation.
Participate in client and internal planning sessions to translate functional and operational requirements into technical tasks, sprint goals, and delivery milestones.
Track project milestones, risks, and interdependencies with Project Managers and the TCRD to ensure delivery predictability.
Client Partnership & Communication
Partner with the Technical Client Relationship Director (TCRD) to ensure alignment between business expectations and technical execution across assigned client accounts.
Communicate technical impacts, dependencies, and timelines effectively to both technical and non-technical stakeholders.
Participate in Change Advisory Board (CAB) reviews, providing technical input for release approvals and production gating decisions.
Risk & Issue Management
Provide feasibility assessments, technical risk evaluations, and solution recommendations during scoping and roadmap discussions.
Track project milestones, risks, and interdependencies with Project Managers and the TCRD to ensure delivery predictability.
Support user acceptance testing (UAT) readiness, review test cases, and assist in defect triage to ensure production-quality releases.
Secure Coding & Compliance Awareness
Ensure all solutions adhere to Carenet’s development patterns, documentation standards, and compliance frameworks such as HIPAA, SOC 2, and secure SDLC practices.
Ensure all technical work complies with data privacy and information security standards, including HIPAA, PHI, PII, and SOC 2 requirements.
Maintain audit readiness by ensuring clear and complete documentation of system specifications, configurations, and release artifacts.
Cross-Functional Collaboration
Collaborate with developers, QA analysts, DevOps, and Infrastructure teams to ensure all deliverables meet security, scalability, and performance standards.
Partner with the Technical Client Relationship Director (TCRD) to ensure alignment between business expectations and technical execution.
Coordinate dependencies with QA, Release Management, and other technical teams.
Root Cause Analysis & Continuous Improvement
Conduct post-deployment validation and participate in root-cause analysis for production issues impacting assigned clients.
Identify and implement opportunities for process automation, workflow efficiency, and continuous technical improvement.