Tech Support Specialist

SMARTCARDIA INC•Rosemont, IL

3d•Remote

About The Position

Join SMARTCARDIA INC as a Tech Support Specialist and become a vital part of our mission to enhance patient care through innovative technology. In this role, you will provide exceptional support to our clients, ensuring they make the most of our cutting-edge health monitoring solutions.

Requirements

Proven experience in a technical support or customer service role, preferably in the healthcare technology sector.
Strong troubleshooting skills and the ability to communicate technical concepts to non-technical users.
Experience with Windows 11 PC/OS settings/troubleshooting (level 1 knowledge required, level 2 a plus)
Experience installing and configuring network printers, Zebra label printer experience would be a plus.
Excellent verbal and written communication skills.
Experience troubleshooting connectivity issues bluetooth and cellular required, Network experience would be a plus.
Experience with mobile devices, settings/troubleshooting preferably with Android 14+, MDM (mobile device management) experience a plus. (level 1)
Ability to manage task, time, and workload. this is required for medical device testing scalability/growth.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused attitude with a passion for helping others.

Responsibilities

Troubleshoot and resolve technical issues related to our health monitoring devices and software.
Troubleshooting connectivity issues bluetooth and cellular required
Provide timely and effective support via phone, email, and chat to ensure customer satisfaction.
Document and track customer interactions and technical issues in our support system.
Collaborate with product development teams to provide feedback on user experience and product improvements.
Stay updated on product features and industry trends to provide informed support.
Assist in creating and maintaining technical documentation and FAQs for users.
Participate in team meetings to share insights and improve support processes.