Tech Support Specialist

Springwell • Waltham, MA

3d • $55,000 • Onsite

About The Position

Springwell is currently seeking an entry level Tech Support Specialist that will provide help desk support in our two offices and also to remote users. This position is fully onsite and will require time split between our Marlborough and Waltham offices.

The compensation for this role is $55,000.

Requirements

• Degree or technical certificates preferred
• Microsoft Office 365
• MFA
• Windows 10/11
• Experience troubleshooting wired and wireless networks
• Excellent customer service skills
• Ability to work independently and to manage priorities
• Must have the ability to adapt to frequent changes

Nice To Haves

• Citrix VDI experience is a plus

Responsibilities

• Monitor tickets in out help desk system
• Troubleshoot hardware and software issues
• Deploy new computers, printers and peripherals
• Perform hardware and software upgrades and updates
• Setup and maintain staff laptops
• Setup and configure new users
• Setup, maintain and manage cell phones and cell account
• Troubleshoot phone issues
• Maintain network printers
• Diagnose network and wireless issues
• Maintain hardware and software in our conference rooms
• Training new staff on software and IT policies and procedures
• Maintain an accurate inventory of hardware
• Document IT procedures

Benefits

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees