Tech Support Specialist Sr
About The Position
South Mountain Community College is seeking a Technology Support Specialist Senior This position provides advanced technical and user support for specialized equipment, networks, operating systems, applications, and information security systems. The Technology Support Specialist Senior also provides secondary support for endpoint management and security. As the lead specialist, this role serves as the primary point of escalation for lower-level support teams and collaborates with management to train, mentor, and develop both new and existing technical staff.
Responsibilities
- Provides level 3 computer hardware/software support and troubleshooting.
- Utilizing advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software.
- Provides client-focused technical support in a timely manner; provides support ticket status updates when requested.
- Serves as a lead technician while providing direction, training and coaching to level 1 and level 2 technicians.
- Provides level 2 support for Endpoint Configuration Management (MECM).
- Serves as the final point of support for MECM-related issues before escalation to the MECM Administrator (Tier III).
- Develops high-quality documentation for training and support purposes.
- Maintains technical competency through specialized training, certification, and attending industry-related conferences.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
