Tech Support I, Corporate

Fisher's Technology•Boise, ID

About The Position

Fisher's Technology Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years. Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com. Position Summary Fisher’s Technology is seeking a service-oriented and tech-savvy Tech Support I, Corporate to join our Internal IT team in Boise, ID. This role is the front line of IT support, responsible for resolving day-to-day technical issues and providing an exceptional support experience to our internal users. The ideal candidate is eager to grow their career in IT, enjoys helping others solve problems, and takes pride in delivering consistent, responsive service. This is a perfect opportunity for someone looking to gain exposure across endpoint support, user account management, and IT operations in a dynamic, fast-paced business environment.

Requirements

Basic troubleshooting knowledge of user access issues, software installs, and driver problems.
Experience supporting users via phone, remote tools, and in person preferred.
Familiarity with computer hardware, printers, and basic networking (DNS, DHCP, TCP/IP).
Basic understanding of the Open Systems Interconnection (OSI) model preferred.
Basic understanding of Windows 10/11 OS, Microsoft 365 apps, and Active Directory (AD).
Familiarity with Voice over Internet Protocol (VoIP) phone systems preferred.
CompTIA A+, Network+ or Security+ (Preferred – if none, opportunity to earn A+ within 90 days from start of employment)
Microsoft 365 Certified: Fundamentals (MS-900), preferred.
1-2+ years’ equivalent experience in IT Support or 3-4+ years’ experience in customer service, preferred.
Excellent communication and customer service skills, both on the phone and in writing.
Ability to communicate technical issues clearly and effectively to non-technical stakeholders.
Strong ability to work in a team environment, providing training and support to Fisher’s Team members and stakeholders.
Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+lbs. with assistance.
Clean driving record.

Responsibilities

Serve as the first point of contact for internal users seeking technical assistance.
Troubleshoot and resolve issues related to desktops, laptops, printers, software, and basic networking.
Assist with password resets, application access, and Microsoft 365 application support.
Provide technical support and troubleshooting for line-of-business applications, including ERP, CRM, and Company Ticketing Solution.
Respond to and manage service tickets through ConnectWise PSA (or JIRA).
Provide in-person and remote support using ticketing and remote access tools.
Support device provisioning, imaging, and setup for new employees.
Assist with onboarding/offboarding tasks including account creation, email setup, and permissions.
Maintain cleanliness and organization of IT workspaces and hardware staging areas.
Monitor, resolve, and escalate issues flagged through RMM tools to Tier 2 as needed.
Perform routine system checks, update installations, and device maintenance.
Help enforce IT standards and best practices across assigned support areas.
Deliver on the Service Level Objectives (SLOs) from the company and meet KPI expectations.
Travel for IT project tasks, as needed.
Participate in on-call rotation for after-hours support.
Maintain and update IT documentation, playbooks, how-to-guides, and knowledge base articles.
Analyze processes and recommend improvements to support workflows and team coordination.
Actively participate in team meetings and contribute to action item tracking.
Identify recurring user issues, process gaps, or tool inefficiencies and relay findings to the IT Manager for continuous improvement planning.