Tech Support - Helpdesk

Prizm Document & Technology Solutions • Buffalo, NY

790d

About The Position

We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today.

Requirements

• experienced IT support specialist
• dynamic problem-solver
• loves helping people
• takes pride in providing high-quality support
• strong communication skills
• effective time-management skills
• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics for end-users with varying skill levels

Responsibilities

• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
• Use strong communication skills to make clients feel comfortable with their technology
• Be a team player to provide the absolute best experience to end-users
• Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise
• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics for end-users with varying skill levels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed