Tech Support Engineer II

Lennox International

7d•$77,000 - $100,800•Onsite

About The Position

As the Technical Support Engineer II, you will guide technical service teams in pre- and post-sales commercial and industrial refrigeration technical support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Requirements

Bachelor's degree (preferred) or an equivalent combination of education and experience.
Requires at least 3 years of refrigeration field installation and troubleshooting experience.
Excellent customer service skills, strong math and mechanical knowledge.
Has knowledge of calculations required for correctly applying equipment and equipment integration.
May require knowledge of custom control programming.
Must have strong written and verbal communication skills.

Responsibilities

Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
Ability to manage multiple tasks concurrently.