Tech Support Engineer

Lighthouse • Denver, CO

2d • Hybrid

About The Position

As our new Tech Support Engineer, you will be the cornerstone of our IT operations for the US region. You will be the sole and go-to IT expert in our Denver office, providing crucial hands-on and remote support to our US-based teammates. This autonomous role is perfect for a proactive problem-solver who thrives on managing everything from hardware and software to office infrastructure. You won't just be closing tickets; you'll be taking ownership of the IT environment, making suggestions for improvement, and ensuring our team has the tools they need to succeed.

Requirements

• You are comfortable working in a MacOS environment.
• You have proven experience in a hands-on IT Support role, ideally in a fast-paced, dynamic environment like a startup or scale-up.
• You are a driven, proactive, and self-sufficient individual who takes initiative and thrives on finding solutions to any problem that comes your way.
• You are a constructive team player with excellent communication skills, capable of collaborating effectively with teammates across different time zones.
• You possess a "can-do" attitude, natural curiosity, and a drive to learn and solve complex problems.
• You are expected to work from our Denver office on a hybrid basis, with a minimum of 3 days per week to provide essential on-site support.

Nice To Haves

• Experience with office technology such as Google Meet, AV equipment, and printer support.
• Knowledge of Mobile Device Management (MDM) solutions like Jamf.
• Familiarity with ticketing systems like Jira or Zendesk.

Responsibilities

• Own the full IT lifecycle for our US team, from onboarding new hires with necessary devices and accounts to handling offboarding procedures.
• Deliver timely and effective hands-on IT support for our Denver office and remote support for other US-based colleagues, managing local office tech like printers, networks, and AV equipment.
• Ensure our all-hands meetings and important company gatherings run smoothly by setting up and maintaining conference room AV equipment.
• Proactively identify opportunities to improve our IT environment, documenting procedures, maintaining our internal knowledge base, and implementing best practices.
• Manage our fleet of MacBooks and iPhones for the US region, including configuration, wiping, and reinstallation using our MDM solution.
• Act as the "eyes and ears" of the central Tech Support team in the US, providing valuable feedback and insights to improve our global IT operations.

Benefits

• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees