Tech Service Representative

Holley Performance • Sanford, FL

9d • Onsite

About The Position

This is a customer service-focused Technical Service Representative role, not an IT position. The primary responsibilities involve assisting dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support, rather than performing internal IT functions.

Requirements

• Excellent written and verbal communication skills.
• Ability tomaintainconcentration while on the phone for 6-8hrsper day
• Availability to work Monday through Friday
• Strong customer service skills
• Must work as a CSR for at least 3 months or be certified in CSR requirements.
• One year of customer service/technical support experience preferred
• Working knowledge of gas and diesel engines and automotive technology preferred
• Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
• Demonstratehigh levelof dependability
• Proficient with MS Excel, MS Word, MSOutlookand Internet. Computer literate with the ability to learn customer service software applications
• Ability to work in a team-oriented environment and learnnew ideas/methods quickly
• Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus

Responsibilities

• Responds to end-user, dealer, and distributor inquiriesregardingnew and existing products (including features, pricing, common issues,etc)
• Provide support in troubleshooting anddeterminingsourceof customer problems. Respond to customer issues ina timelyand effectivemannerwhether bytelephone, oremail.
• Identify, research, and resolve customer issues using the Tech web, tech manuals, departmental training, or Apex.
• Interface with engineering and technical teams todeterminelong-term solutions to frequent technical problems using the bug tracker or email to alert team ofnew issues
• Maintain thorough understanding of all products as well as automotive technology in general
• Complete call logs,RMA’sand reports using Apex.
• Work with other teams within the company to ensure our customers experience unmatched service levels
• Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
• Learn customer uses of various products andassistwith verifying that their applications work as expected

Benefits

• Earn commission!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees