R&R Capital Markets Tech Risk Consultant - Sr. Manager

PwC•New York, NY

About The Position

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialise in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyse customer service processes, identify pain points, and develop strategies to optimise service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Sales & Trading Ops team you will lead large-scale projects and innovate processes within risk management. As a Senior Manager, you will serve as a strategic advisor, leveraging your knowledge to drive project success while maintaining operational excellence. This role offers the chance to work with executive-level stakeholders, shaping engagement strategies and overseeing delivery across multiple teams in the dynamic banking and capital markets sector.

Requirements

Bachelor's Degree
At least 10 years of experience in consulting or risk management

Nice To Haves

Master's Degree in Business Administration preferred
Chartered Financial Analyst (CFA), Financial Risk Manager (FRM), or Professional Risk Manager (PRM) preferred
Possessing in-depth technical specialization and regulatory awareness
Advising on strategic regulatory and business challenges
Managing relationships with executive-level stakeholders
Shaping engagement strategy and overseeing delivery
Leading business development activities and proposals
Contributing to thought leadership and practice strategy
Developing managers and senior associates through coaching
Demonstrating proven commercial acumen and business development experience