Tech Operations Engineer II
About The Position
The Technology Operations Engineer II role will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. TOCC’s role can be fast-paced, demanding and rewarding work that is critical to ensuring the health of our technology systems and business needs. As a Technology Operations Engineer II, you will: Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; Remediate systems & application issues in these environments; Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support; Accurately report incidents to management Principal Accountabilities: Learn and execute triage, escalation protocol and recovery procedures per application/business area Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner Learn specific application flows and general functionality by application Process hardening. Identify and implement process improvements Document timeline of events for incident reporting and post mortem
Requirements
- Basic proven Linux knowledge
- Experience with incident/issue management systems and process
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
- Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
- Cloud platform experience
Responsibilities
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
- Remediate systems & application issues in these environments
- Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
- Accurately report incidents to management
- Learn and execute triage, escalation protocol and recovery procedures per application/business area
- Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
- Learn specific application flows and general functionality by application
- Process hardening
- Identify and implement process improvements
- Document timeline of events for incident reporting and post mortem
Benefits
- CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future.
- Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program.
- From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
